Shipping Policy
Thank you for choosing Lunavia.
We are committed to processing and delivering your order as quickly and safely as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During periods of high demand, promotional events, or holidays, processing times may be slightly longer.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
| Region | Estimated Delivery |
|---|---|
| United States | 5–10 Business Days |
| Canada | 7–12 Business Days |
| Australia & New Zealand | 7–12 Business Days |
| United Kingdom | 5–10 Business Days |
| Europe | 7–12 Business Days |
| Rest of World | 8–15 Business Days |
Delivery times are estimates only and are not guaranteed.
Delivery times are estimates only and are not guaranteed.
Shipping Confirmation & Tracking
Once your package has been shipped, you'll receive a confirmation email containing your tracking number.
Please allow 24–72 hours for tracking information to update after shipment.
Shipping Delays
While we work closely with our shipping partners, occasional delays may occur due to:
- Customs clearance
- Weather conditions
- Carrier delays
- Peak holiday periods
- Unexpected transportation disruptions
These delays are outside of Lunavia's control and do not qualify for order cancellation or compensation while the shipment remains in transit.
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address.
If an incorrect or incomplete address is provided, additional shipping fees may apply for reshipment.
Orders that have already shipped cannot be modified.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Lunavia cannot be held responsible for lost or stolen packages.
If you believe your package has been lost in transit, please contact us and we will gladly assist you in working with the carrier.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees determined by local authorities.
These charges are the responsibility of the customer.
Need Assistance?
If you have any questions regarding your shipment, please contact:
Email: support@lunavia.com