Shipping policy

1. Free Shipping Worldwide – Lunavia's Commitment

At Lunavia, we believe that authentic Korean beauty should never be limited by borders. That's why we are proud to offer free shipping on 100% of all orders worldwide – with no minimum order value required.

Whether you're living and working in bustling cities like New York, London, Tokyo, Seoul, or in a quiet suburb in Australia, Europe, or Southeast Asia – your favorite Lunavia products will always be delivered to your doorstep with zero shipping fees.

2. Order Processing & Handling

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Once your order is placed, our team carefully packs each item with the utmost care to ensure it arrives in perfect condition.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email immediately after placing your order, and a second email with tracking information once your package has been shipped.

3. Delivery Times – Estimated by Region

Since we ship from South Korea, delivery times vary depending on your destination. Below are estimated shipping times after your order has been dispatched:



Region Estimated Delivery Time
🇰🇷 South Korea 4–8 business days
🇺🇸 United States 5–10 business days
🇪🇺 Europe (EU) 5–12 business days
🇬🇧 United Kingdom 5–10 business days
🇯🇵 Japan 4–8 business days
🇦🇺 Australia / New Zealand 6–12 business days
🌏 Southeast Asia 4–10 business days
🌍 Rest of the World 7–15 business days

⚠️ Please note: These are estimated delivery times provided by our courier partners. Actual delivery may vary due to customs clearance, weather conditions, or other unforeseen circumstances beyond our control.

4. Tracking Your Order

Every order comes with full tracking, so you can follow your package from our warehouse in Korea to your doorstep.

Once your order is shipped, you will receive a tracking number via email. You can track your package at any time using the link provided. If you have any issues with tracking, please contact our support team at [your email] and we will assist you promptly.

5. Customs, Duties & Taxes

Since we offer free global shipping, please note that customs duties, import taxes, and brokerage fees are not included in your purchase and are not covered by Lunavia.

These charges, if applicable, are the responsibility of the customer. They vary by country and are determined by your local customs authority. We recommend checking with your local customs office before placing an order to understand any potential fees.

📦 Important: If you refuse to accept a package due to customs fees, the package may be returned to us, and you may be subject to return shipping costs or forfeiture of the shipping fee already paid (though we offer free shipping, return shipping may still be charged by the courier).

6. Shipping Carriers

We partner with trusted global carriers such as:

  • DHL Express

  • FedEx

  • UPS

  • EMS / Korea Post

  • Local last-mile couriers in your region

The carrier assigned to your order is automatically selected based on your destination and shipping efficiency. We always choose the most reliable option to ensure your order arrives safely and on time.

7. Missing or Delayed Packages

While we do everything we can to ensure your package arrives on time, unforeseen delays can occasionally occur. If your package has not arrived within the estimated delivery window:

  1. Check your tracking link for the latest update.

  2. Contact your local post office or courier service using the tracking number.

  3. If you still cannot locate your package, please reach out to our customer support team at [your email] within 30 days of the shipping date.

We will work with the carrier to investigate and resolve the issue as quickly as possible.

8. Incorrect or Incomplete Address

It is the customer's responsibility to provide accurate and complete shipping information at checkout. If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipping.

Please note:

  • Additional shipping fees may apply for re-delivery to a corrected address.

  • If you realize you have entered the wrong address, contact us immediately at [your email]. We cannot change the address once the order has been dispatched.

9. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact us at [your email] within 14 days of the estimated delivery date.

We will:

  • File a claim with the carrier on your behalf

  • Arrange for a replacement or full refund as soon as the claim is resolved

✅ Our promise: We are committed to ensuring you receive your Lunavia products in perfect condition. If something goes wrong, we will make it right.

10. Contact Us – We're Here to Help

If you have any questions about our shipping policy, your order status, or any other concerns, please don't hesitate to reach out:

📧 Email: [your email]
⏰ Response Time: Within 24 hours (Monday–Friday)

We speak English – and we're always happy to assist.

Thank you for choosing Lunavia. Your K-Beauty ritual is on its way to you – wherever you are in the world. 🌏✨